Telecom Tylenol Episode 4 – Local Phone Company Customer Service Unacceptable

Joe Jonovic talks about avoiding the headache of having to deal with your local phone company’s poor customer service when you have a billing or service related issue. Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Telecom Tylenol Episode 3 – How Much Bandwidth Do I Need?

Joe Jonovic talks about avoiding the headache of committing to too much bandwidth. He describes how SOLUS takes a conservative approach to buying bandwidth for your business. Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Trusted Technology Expert Service by SOLUS Network Solutions



Video Transcription

What does an IT leader do all day anyways? Are you sure you want to know? Okay.

Meet Bob. Bob is a CTO in Chicago. So, the CEO tells Bob that they’re opening two new office locations in two months, so Bob needs to get them running in eight weeks. And of course, Bob is already drowning in a sea of other projects.

He’s already got to manage all the IT infrastructures, software applications including the patches and updates, networks, disaster recovery, servers, the PCs, the security, mobility, remote workers, as well as working through all the various contracts. Now, he’s got to duplicate all this around two new locations – fast.

Oh, yeah. The boss says he wants Bob to start looking at cloud solutions because he read something interesting about cloud on LinkedIn. Bob finds out his current vendor doesn’t provide service in one of the new locations. He doesn’t know who operates in Dallas, so Bob researches it for two weeks and finds seven potential vendors – seven potential vendors and time is running out.

Of course he already knows the carrier sales reps will make promises they can’t keep because they have targets to meet. I mean they’re salespeople, right? One sales rep tells Bob that his company can have them up and running in a week if he signs the contract that day and another tells him two months and then everything in between. Who does Bob believe? And the pricing? All over the place for really no apparent reason.

Now, it’s already five weeks later and only two of the vendors he’s talked to have a solution remotely close to what he needs. And now, what about cloud? The process starts all over again and Bob is no cloud expert, so he’s flying completely blind here. Who should he believe?

The, Bob talked to a supplier agnostic trusted technology advisor. They’re a third party neutral company that operates as a telecom and cloud solutions agency like a consultant and a broker combined, but they’re much better than that. I’ll tell you about that in a second.

You see the right trusted technology advisor already knows the strengths and weaknesses of every carrier and supplier in the country. They know which suppliers can fit the needs of Bob’s industry, his locations, and his company’s unique systems and strategies. Better yet, instead of sitting on the other side of the table during strategy discussions, this cloud and telecom technology advisor sits on the same side of the table as Bob like a true partnership should.

The advisor doesn’t have sales targets to hit with suppliers because of their affiliation with the technology servers as distributor. They can choose from dozens or even hundreds of suppliers with no obligation or incentive to choose one meaning Bob gets the best solution for his company, not for the salespersons. In short, the advisor cares less about selling Bob something and more about helping Bob find the right solution.

When there’s a problem, Bob calls his new vendor-neutral technology partner, not a customer service representative. Escalations get prioritized for Bob. Since the technology advisor is a business not a job hopping sales rep, they’re investing in Bob and his company for decades. And Bob literally has one phone to call when problems arise. That’s total accountability before, during, and after the implementation.

But that’s not even the best part. You see whatever supplier and solution that Bob and his technology advisor decide on, his advisor will negotiate raise with the supplier that are the same or better than Bob would get by going direct. And get this, Bob doesn’t have to pay the advisor anything for doing all of this work – zero. The advisor partner gets paid by the supplier as if they would pay one of their own sales reps – well, better actually.

So, Bob gets all of the service, strategy, accountability, trust, and optimal solutions at zero cost. And, because the advisor is in invested in a long term relationship with Bob, something that their own business success depends on, this means they are more accountable to Bob. So, everybody wins including the supplier who gets more business without having to manage salespeople. It’s how business is evolving in IT and telecom.

So, do you want to get all of these benefits of working with a no-cost cloud and telecom technology advisor? Call us today and let’s get started.

Telecom Tylenol Episode 1 – Avoiding Automatic Renewal Clauses

TT Thumbnail

Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Contact Joe at 775.853.3335 or



Video Transcription:

Hi. Joe Jonovic here with SOLUS Network Solutions, your trusted technology adviser.

And today, we’re kicking off Telecom Tylenol, a video blog to help IT professionals minimize the headaches that are inherent in procuring telecom services. And our hope and my goal personally is to give you some little tidbits and some nuggets on a somewhat regular basis and help you avoid getting a telecom migraine.

So, we’ll be giving you some tips and tricks and talking a little bit about the SOLUS value proposition and how we help professionals by simplifying their life.

So, Joe Jonovic, Telecom Tylenol. Hope you find this valuable. Thank you.

Hey, Joe Jonivic here with another edition of Telecom Tylenol.

Today’s headache is auto renew clauses. You know when you sign a two or three-year contract for services, sometimes the direct contracts will have an auto renew clause. And why is this problematic?

Well, you always want to be in a position to have me research current market pricing and get you the best deal and not re-contract for services at a rate from three or four years ago because the market is always declining.

And so, here’s the solution to your headache to make sure it doesn’t turn into a migraine. Call the carriers now, go through all your contracts, and you can do it or you can have me and my team do it. But, call them and tell them that you want to make sure that there’s not any auto renew clauses and you want to make sure that your contracts go month to month when they expire. That will help – that will put us in a position to go out and shop for you and get you the best deal.

We’re here to help. SOLUS Network Solutions your telecom Tylenol.

Thanks for tuning in.