Telecom Tylenol Episode 4 – Local Phone Company Customer Service Unacceptable

Joe Jonovic talks about avoiding the headache of having to deal with your local phone company’s poor customer service when you have a billing or service related issue. Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Telecom Tylenol Episode 3 – How Much Bandwidth Do I Need?

Joe Jonovic talks about avoiding the headache of committing to too much bandwidth. He describes how SOLUS takes a conservative approach to buying bandwidth for your business. Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Trusted Technology Expert Service by SOLUS Network Solutions

 

 

Video Transcription

What does an IT leader do all day anyways? Are you sure you want to know? Okay.

Meet Bob. Bob is a CTO in Chicago. So, the CEO tells Bob that they’re opening two new office locations in two months, so Bob needs to get them running in eight weeks. And of course, Bob is already drowning in a sea of other projects.

He’s already got to manage all the IT infrastructures, software applications including the patches and updates, networks, disaster recovery, servers, the PCs, the security, mobility, remote workers, as well as working through all the various contracts. Now, he’s got to duplicate all this around two new locations – fast.

Oh, yeah. The boss says he wants Bob to start looking at cloud solutions because he read something interesting about cloud on LinkedIn. Bob finds out his current vendor doesn’t provide service in one of the new locations. He doesn’t know who operates in Dallas, so Bob researches it for two weeks and finds seven potential vendors – seven potential vendors and time is running out.

Of course he already knows the carrier sales reps will make promises they can’t keep because they have targets to meet. I mean they’re salespeople, right? One sales rep tells Bob that his company can have them up and running in a week if he signs the contract that day and another tells him two months and then everything in between. Who does Bob believe? And the pricing? All over the place for really no apparent reason.

Now, it’s already five weeks later and only two of the vendors he’s talked to have a solution remotely close to what he needs. And now, what about cloud? The process starts all over again and Bob is no cloud expert, so he’s flying completely blind here. Who should he believe?

The, Bob talked to a supplier agnostic trusted technology advisor. They’re a third party neutral company that operates as a telecom and cloud solutions agency like a consultant and a broker combined, but they’re much better than that. I’ll tell you about that in a second.

You see the right trusted technology advisor already knows the strengths and weaknesses of every carrier and supplier in the country. They know which suppliers can fit the needs of Bob’s industry, his locations, and his company’s unique systems and strategies. Better yet, instead of sitting on the other side of the table during strategy discussions, this cloud and telecom technology advisor sits on the same side of the table as Bob like a true partnership should.

The advisor doesn’t have sales targets to hit with suppliers because of their affiliation with the technology servers as distributor. They can choose from dozens or even hundreds of suppliers with no obligation or incentive to choose one meaning Bob gets the best solution for his company, not for the salespersons. In short, the advisor cares less about selling Bob something and more about helping Bob find the right solution.

When there’s a problem, Bob calls his new vendor-neutral technology partner, not a customer service representative. Escalations get prioritized for Bob. Since the technology advisor is a business not a job hopping sales rep, they’re investing in Bob and his company for decades. And Bob literally has one phone to call when problems arise. That’s total accountability before, during, and after the implementation.

But that’s not even the best part. You see whatever supplier and solution that Bob and his technology advisor decide on, his advisor will negotiate raise with the supplier that are the same or better than Bob would get by going direct. And get this, Bob doesn’t have to pay the advisor anything for doing all of this work – zero. The advisor partner gets paid by the supplier as if they would pay one of their own sales reps – well, better actually.

So, Bob gets all of the service, strategy, accountability, trust, and optimal solutions at zero cost. And, because the advisor is in invested in a long term relationship with Bob, something that their own business success depends on, this means they are more accountable to Bob. So, everybody wins including the supplier who gets more business without having to manage salespeople. It’s how business is evolving in IT and telecom.

So, do you want to get all of these benefits of working with a no-cost cloud and telecom technology advisor? Call us today and let’s get started.

Telecom Tylenol Episode 2 – Fiber Contract Longer Than Your Lease

 

Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Contact Joe at 775.853.3335 or joe@solusns.com

Video Transcription:

So, Joe Jonovic here, Telecom Tylenol.

I just got a phone call from a friend of mine, Ray. And his headache is, Joe, you want me to sign a three-year contract for fiber internet at my office down in Bakersfield, but I think I only got one year left on the lease. So, what do we do?

I said, Ray, you got to go pull that contract or that lease and make sure how much time is left on it, so we’re dealing with facts. Second, if our only option is to sign a three-year fiber contract that we know in a year when you got to move that you got to get SOLUS involved in the research on appropriate buildings to move into so that we can make sure that we find one that’s got low cost or no cost to move.

I did have a client here in Reno that signed a contract with a direct rep and then moved into a new building a year later and had to write a check for $23,500 to move that circuit that he had contracted. So, you know that’s a $23,500 massive migraine. We don’t want you to have those.

So, let’s deal with facts make sure you research what the term – the remaining term is on your lease and let’s make informed decisions and work with SOLUS and we’ll help you eliminate those kind of big migraine headaches. 775-473-9445. Give us a call, we’d be happy to hear from you. Thanks.

 

 

Telecom Tylenol Episode 1 – Avoiding Automatic Renewal Clauses

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Telecom Tylenol is a video blog produced by Joe Jonovic of SOLUS Network Solutions. Every episode provides valuable advice to businesses for the purpose of avoiding or relieving telecom/technology headaches.

Contact Joe at 775.853.3335 or joe@solusns.com

 

 

Video Transcription:

Hi. Joe Jonovic here with SOLUS Network Solutions, your trusted technology adviser.

And today, we’re kicking off Telecom Tylenol, a video blog to help IT professionals minimize the headaches that are inherent in procuring telecom services. And our hope and my goal personally is to give you some little tidbits and some nuggets on a somewhat regular basis and help you avoid getting a telecom migraine.

So, we’ll be giving you some tips and tricks and talking a little bit about the SOLUS value proposition and how we help professionals by simplifying their life.

So, Joe Jonovic, Telecom Tylenol. Hope you find this valuable. Thank you.

Hey, Joe Jonivic here with another edition of Telecom Tylenol.

Today’s headache is auto renew clauses. You know when you sign a two or three-year contract for services, sometimes the direct contracts will have an auto renew clause. And why is this problematic?

Well, you always want to be in a position to have me research current market pricing and get you the best deal and not re-contract for services at a rate from three or four years ago because the market is always declining.

And so, here’s the solution to your headache to make sure it doesn’t turn into a migraine. Call the carriers now, go through all your contracts, and you can do it or you can have me and my team do it. But, call them and tell them that you want to make sure that there’s not any auto renew clauses and you want to make sure that your contracts go month to month when they expire. That will help – that will put us in a position to go out and shop for you and get you the best deal.

We’re here to help. SOLUS Network Solutions your telecom Tylenol.

Thanks for tuning in.

 

SD-WAN – A $6 Billion Dollar Industry

SD-WAN is the idea of bringing SDN-type technology to the wide area network. The confluence of applications being hosted in the cloud and end users accessing them via mobile devices is accelerating advancements in wide area networking technologies.

A recent IDC report predicts those factors will drive what was a relatively nascent software defined WAN (SD-WAN) industry, worth a mere $225 million last year, to grow at a more than 90% compound annual growth rate for the next five years to become a $6 billion industry by 2020.

“SD-WAN provides the complementary capstone for hybrid cloud application delivery,” Mehra says. A survey of enterprise communications professionals found that 30% plan to migrate to SD-WAN within two years.


If you would like to learn more about SD WAN technology, please contact me for a free consultation at 775.473.9445

AT&T adds Raleigh, N.C., to its 1 Gbps FTTP deployment target list

ATT (NYSE: T) has reached an agreement with the city of Raleigh, N.C., to be the next market where it will provide its 1 Gbps U-verse with GigaPower fiber to the premises (FTTP) service.

The plan outlines potential fiber deployments to deliver ultra-fast broadband to parts of Raleigh. Earlier this month ATT also garnered similar agreements to install its service in fellow North Carolina cities Winston-Salem and Durham.

Besides building out the FTTP-based network, the telco is looking to expand its U-verse footprint to more areas of North Carolina. Today, U-verse is available in Raleigh, Cary, Carrboro, Chapel Hill, Greensboro, Winston-Salem, Charlotte, Asheville and surrounding areas.

This agreement follows advanced discussions ATT had with the North Carolina Next Generation Network (NCNGN), a regional initiative focused on stimulating the deployment of next generation networks to North Carolina.

ATT began discussions with the NCNGN about bringing its U-verse GigaPower offering to six communities, including Carrboro, Cary, Chapel Hill, Durham, Raleigh and Winston-Salem, in April.

Outside of North Carolina, the telco began offering its U-verse with GigaPower with initial speeds of up to 300 Mbps in Austin, Texas, and surrounding communities in December 2013. Based on the initial service uptake, the telco later announced plans in January to double the households that would get the higher speed service. In addition to Austin, the service provider plans to extend service to Dallas this summer.

Complementing its efforts in North Carolina and Texas, ATT announced in April it would consider expanding its fiber network to up to 100 of what it calls candidate cities and municipalities nationwide, including 21 new major metropolitan areas.

Further FTTP expansion will be driven by its ability to get permitting approval from local communities and getting access to necessary rights of way to lay fiber and install related network electronics.

TDS extends broadband around Medford and Stetsonville, Wis., serving 1,400 residents

TDS Telecom has put the final touches on a broadband stimulus project around Medford and Stetsonville, Wis., extending service to area businesses and nearly 1,400 residents.

The telco previously completed a portion of this project in mid-November.

For this network build, TDS installed nearly 84 miles of fiber cabling and 18 Remote Terminal (RT) cabinets, which protect the broadband loop carrier and related network electronics, throughout its Midway Telephone Company footprint.

TDS projected the cost of this project to be about $6.2 million. The rural utilities services (RUS) grant covered 75 percent of the cost and TDS invested the remaining 25 percent (about $1.6 million) to expand broadband to more area businesses and residents.

This is one of 11 broadband projects TDS Telecom received RUS grant for in its home state of Wisconsin. In May, the service provider completed a broadband stimulus project serving six counties in central Wisconsin, a buildout that will extend broadband services to about 1,900 area households.

Through the aid American Recovery and Reinvestment Act (ARRA), TDS said it has already expanded access to high-speed Internet service to almost 30,000 households across the territories it serves in the United States.

Cincinnati Bell to cut its stake in CyrusOne

Cincinnati Bell is reducing its ownership of CyrusOne by selling 12.5 million of its units in CyrusOne’s operating partnership, CyrusOne LP.

CyrusOne began a public offering of 12.5 million new shares yesterday.

Participating underwriters have an option to purchase up to 1.875 million additional shares at the same price, if demand warrants.

When this offer is completed, Cincinnati Bell expects to own 49.0 percent (or 46.1 percent if the over-allotment option is exercised) of CyrusOne through its interests in shares of CyrusOne and common units of CyrusOne LP. As of the end of the first quarter of 2014, Cincinnati Bell said it owned 68 percent of CyrusOne.

Driven by the demand for cloud and colocation services, CyrusOne reported $78 million in first-quarter 2014 revenues, up 29 percent year-over-year. Likewise, CyrusOne’s first quarter of 2014 adjusted EBITDA totaled $42 million, up 32 percent compared to the same period a year ago.